Refund Policy
★ Overview
We stand behind the quality of our software. If our product does not work for you within the eligible window, we will refund you — no complicated process.
All annual subscription products carry a 14-day full refund guarantee from the date of purchase. No questions asked within this window.
1 Refund Summary
| Product | Model | Price | Refund Window |
|---|---|---|---|
| CalibTrack | Annual subscription | ₹4,499/year | 14 days — full refund |
| ClearToRun Lite | Annual subscription | TBA | 14 days — full refund |
| ClearToRun Pro | Annual subscription | TBA | 14 days — full refund |
| CPMS Lite | Annual subscription | TBA | 14 days — full refund |
| CPMS Pro | Annual subscription | TBA | 14 days — full refund |
| SSTMS Lite | Annual subscription | TBA | 14 days — full refund |
| SSTMS Pro | Annual subscription | TBA | 14 days — full refund |
2 Annual Subscriptions
2.1 Within 14 Days
Request a full refund within 14 days of purchase for any reason. We will process it without question.
2.2 After 14 Days
After 14 days, subscriptions are non-refundable in full. We will consider a pro-rata refund (unused months) only in these circumstances:
- A verified technical defect that we are unable to resolve within 14 business days of your report
- A material change to the product that significantly reduces its core functionality
- Duplicate accidental purchase
2.3 Cancellation
Cancel anytime via the Lemon Squeezy customer portal. Your access continues to the end of the paid annual period. No partial refund for early cancellation unless qualifying under 2.2 above.
3 Eligibility
To be eligible, your request must meet these conditions:
- Request made within the applicable refund window
- Purchase made via elucidesoft.com through Lemon Squeezy checkout
- You provide your Lemon Squeezy order reference number (from receipt email)
Not eligible: Change of mind after the window has passed · Incompatibility with unsupported OS configurations · Accounts terminated for Terms violations.
4 How to Request a Refund
Email support@elucidesoft.com with:
- Subject: Refund Request — [Product Name]
- Your name and email used for purchase
- Lemon Squeezy order reference number (from receipt email)
- Reason for refund
We will acknowledge within 2 business days and decide within 5 business days.
5 Processing Time
Once approved, refunds are processed by Lemon Squeezy and typically appear within: Credit/Debit card: 5–10 business days · PayPal: 3–5 business days. Times are determined by your bank and are outside our control once the refund is initiated.
6 Exceptions & Special Cases
6.1 Duplicate Charges
If charged twice due to a payment error, we will refund the duplicate immediately upon verification. Provide both order reference numbers.
6.2 Service Interruption
If a subscription service is unavailable for more than 72 consecutive hours due to our fault, affected subscribers will receive a pro-rata credit for the downtime applied to their next billing cycle.
6.3 Currency
Refunds are issued in the same currency as the original charge. VAT/GST collected by Lemon Squeezy will be included in the refund where required by local law.
7 Cancellation
Cancel via your Lemon Squeezy customer portal (link in purchase receipt email) → Manage Subscription → Cancel. This stops future billing. Your access and data remain available until the end of the paid period.
8 Lemon Squeezy & Payments
All purchases are processed by Lemon Squeezy as Merchant of Record. For payment queries: lemonsqueezy.com/support. For product refund requests: support@elucidesoft.com.
9 Disputes & Chargebacks
Please contact us at support@elucidesoft.com before initiating a chargeback. Most issues are resolved quickly. Fraudulent chargebacks may result in licence suspension.
10 Contact
- Email: support@elucidesoft.com
- Response time: Within 2 business days
- Phone: +91 95000 57542
- Hours: Monday–Friday, 9:00 AM – 6:00 PM IST